FAQs

Tanya's Baking is based in Buckshaw Village, Chorley (PR7) at a private residential address. Once you have placed an order, I will provide you with my full address & directions.

The quickest way to place an order is via direct message on my soical media pages.

Facebook - click here

Instagram - click here

You can also use the contact page on my website (here), or email me at info@tanyasbaking.co.uk

All enquiries will be responded to within 24 hours. My inbox hours are Mon-Fri 9am to 6pm. Messages outside of these hours will be replied to the next working day.

NB: I don't have a business phoneline as I'm often busy baking in the kitchen and unable to take calls. It's best to make inital contact via email/message to ensure I have your chosen date available and can fulfill the order. If you then want to discuss further details over the phone, this is something that can be arranged at a time to suit us both.

All orders* are collection only between the following hours: 

Tue-Fri: 9am-6pm

Sat: 9am-11am

Sun & Mon: CLOSED

If these times do not suit, please let me know at the time of booking so I can accommodate you. Please note an additional out of hours fee may apply.

Collection is from a private residential address in Buckshaw Village, Chorley (PR7). 

*The exceptions...

1. Delivery is essential for 3 tier cakes as they require assembly on site. 

2. Delivery is common for Wedding cakes due to the nature of the event.

A bespoke fee will apply to ALL deliveries - this is calculated based on your venue location and time needed to set up whilst there. To check if your venue is one I will travel to, please get in touch here.

You can book in up to 12 months ahead for any order, or up to two years ahead for Weddings. I recommend a minimum of 4-5 weeks notice but if your occasion is sooner, please ask & I'll do my best to fit you in.

Take a look at my current availability here - Availability.

Please bare in mind when it comes to dates near main holidays (Valentines/Easter/Christmas etc.) and bank holidays - the more notice I have, the better chance I'll be able to fit you in.

Yes. No order is booked in until I have received your deposit & all deposits are non-refundable.

Orders under £40: £10 deposit

Orders over £40: £20 deposit

Weddings: £60 deposit

Balances are due when you collect (I'll usually message to remind you 2-3 days before).

Wedding balance are due no later than 7 days before.

Absolutely! When it comes to the main seasonal holidays, I release a set menu of bakes on my Facebook & Instagram pages. Orders are first come, first served so knowing when they go live is  a must.

Check this page for more info: Seasonal Boxes.

Unfortunately not. All of my bakes contain eggs, wheat (gluten) and milk (soya), and I don't currently offer any alternatives. 

The majority of my bakes are vegetarian friendly.

Some items contain nuts.

All of my products come with a basic allergen sticker showing what allergen ingredients are within the product. However, if you do have any concerns, please let me know at the time of ordering.